Guarantee

Hey, It Happens!

Hey, It Happens!

Seems crazy but we’re not kidding! Whether Spot thinks his collar is more fun to chew than his bone, Fido prefers to walk himself or Fluffy seems to like the ‘feather boa’ look, we’re gonna replace it. No return shipping, no receipt, no questions asked! It’s that simple! And the best part? Your replacement goes back in the mail the next business day after the damaged item is received. How, you ask?

Simply mail the item to us:
Lupine Returns
PO Box 1600
Conway, NH 03818

Include your name, mail address & email or phone number. Voila! A replacement appears in your mailbox before you know it!
Still have questions? Call 800-228-9653 or email lupine.returns@lupinepet.com and we’ll be happy to help!