If you have an account and were logged-in while placing your order, you can log-in here and view all past orders, guarantee replacements and account information.

For orders placed as a Guest, order confirmations and tracking are e-mailed at the time of shipment. Please be sure to check your SPAM/Junk folder. Or, we’re happy to help! Chat with us or, use our contact form. Customer Service is available Monday-Friday 9-5, eastern.

Properly fitting attire is a must for everyone! Measuring around your pet’s neck (for collars) and girth (for harnesses) then adding 5% for comfort is the general rule of thumb. There are many different shapes and sizes of pets and some will be more challenging to fit. We’re always happy to help with any sizing questions you may have! Chat with us or, use our contact form. Customer Service is available Monday-Friday 9-5, eastern.

Please note that all items are hand made. Because every item is cut and sewn by hand, it is possible that there will be some variance in our size measurements.

To request a replacement for your pet’s damaged LupinePet gear in the USA or Canada, please visit our Even if Chewed Guarantee and log-in to your account or create one if necessary. Once you’ve reviewed the program you can proceed from there.

Outside the USA & Canada – Please use our contact form to provide your name, telephone number, address (including country), product information and size. We will reach out for photographs.
Please be sure to check your spam or junk folder if you do not see a reply in 24-48 business hours.

For Dog Tag Art ID tags, please contact them directly M-F, 9-5pm Eastern at 855-364-8242 for more information on their guarantee or to request a replacement tag.

Please note: Only LupinePet® brand items are covered but the LupinePet Even-if-Chewed® Guarantee. Items offered on LupinePet.com that are made by other manufacturers follow the policy of that specific manufacturer. 

Products such as dog harnesses, dog leashes, martingale dog collars and other training gear are intended for walking and training only and should not be left on an unattended or unleashed pet. For your pet’s safety we recommend that steps be taken to avoid future chewing incidents. We recommend Fooey®, a highly effective, non-toxic and odorless chew deterrent. Available through pet retail locations, catalogs and online retailers.

LupinePet products are not recommended for tie-out.

We are happy to process an exchange or return of any brand new and un-used LupinePet gear purchased on LupinePet.com, within 60 Days of the original purchase.
Items must be in the exact brand new, resalable condition in which you received them. Used items are not eligible for return or exchange.
Custom items, special orders and Dog Tag Art items are final sale and not eligible for return. Customer is responsible for shipping cost on all return products.

For expedited processing, an early exchange can be requested. Simply call us at 800-228-9653, M-F, 9-5 Eastern. We will process a new order, with free standard shipping in the USA and issue a refund or store credit for the original merchandise once it is received in new, un-used condition.

If you prefer to process via mail, included with your order, there is a return form that must be filled out completely. If you no longer have this form, please print one here

Mail the new, unused product, with the form in a well-sealed package to:
LupinePet Returns, 16 Lupine Lane, Center Conway, NH 03813

The form must include your name, phone number or e-mail, order number (when possible), reason for return/exchange and how you would like us to process. There are no exchange fees, we only request a credit card if there is a difference in price. Please do not enclose cash or checks. Including a credit card number on the form will expedite the process. We will contact you to confirm and then re-ship your new item(s) with free standard shipping in the USA. If you have requested an early exchange, please complete your information on the form and choose the refund or store credit option.

Customer is responsible for paying return shipping costs on all returns and exchanges.

Please Note: Within 60 days of purchase, you may return brand new, un-used merchandise for a full refund or exchange. No credit or refunds can be issued for used items or any un-used items returned in the same package as used items. Custom items, embroidered items, Dog Tag Art and Whelping collars are final sale and not eligible for return or exchange. 

To clean your LupinePet gear, machine or hand wash with warm (not hot) water and mild soap. No bleach, brighteners or whiteners.
Air dry only – do not put them in the dryer. For extreme situations, pre-soaking in an enzymatic cleaner like Nature’s Miracle or Simple Solution may be helpful. When machine washing, put items in a mesh bag or include items in with jeans or other sturdy clothes.

Shampoos and other topical treatments that contain bleaching agents, clarifiers, medicines or other chemicals can cause colors to transfer to your pet’s fur. When washing your pets gear, bathing your pet or applying any of the above, we recommend that their gear be removed until the items and/or your pet’s fur are completely dry.

Unbuckle the clasp on the girth strap. The strap with the D-ring should be on top with the D-ring pointing towards the tail. Place the two adjustable shoulder straps over the dog’s head. Pick up the dogs left front paw and place over the sternum strap, so that the strap passes between the front legs. Adjust and buckle the girth strap, this strap should be supported by the rib cage all the way around. Adjusting the shoulders smaller will shorten the front-to-back length of the harness. Adjust the sternum strap to a comfortably snug fit.

When unbuckled, two openings are created for the paws, with one in each side, the adjustable sternum strap will fall between. Bring the ends up and around the dog’s back and fasten the buckle between the shoulders. Adjust the front and back straps for a secure fit then adjust the sternum strap to a comfortably snug fit.

Please note: Step-in harnesses can easily become twisted when adjusting. Try this easy solution. Still having trouble? Chat with us or use our contact form. Customer Service is available Monday-Friday 9-5, eastern.

A Martingale Collar is a dual-action, limited slip collar for walking and training. It is designed for dogs that can easily back out of regular collars (like greyhounds). The LupinePet Martingale Collar is made with an additional sewn-in D-ring so the collar can be used either as a limited-slip collar or as a regular flat collar.
 See Martingale Collars HERE
Please Note: Martingale collars are for walking and training only and should never be left on an unattended or unleashed dog.

We try very hard to cover every size range and product configuration. We recognize that every pet’s needs are different and we do offer some custom items, when possible. For more information and custom order charges Chat with us or, use our contact form. Customer Service is available Monday-Friday 9-5, eastern.

Please Note: All custom items are final sale and void from the LupinePet, Even if Chewed Guarantee.

Who Should I Send My Great Idea To?
 We look forward to great new design and product ideas. If you have any suggestions please feel free to e-mail us through the contact form. We love hearing from the folks that use our gear!

LupinePet offers Switch-it and Rubit (roo’-bit’) ID Tag Clips. Simple, stylish and secure clips lets you swiftly transition tags from collar to collar. When you want to change collars, simply unclip from your old collar or harness and clip it to the new one. It’s that easy! See all Tag Clips HERE

 

We currently ship to the USA, Canada and any APO or FPO address.
Shoppers in the following countries;
Bulgaria, France, Germany, Greece, Italy, Netherlands, Norway, Poland, Belgium, Spain & Sweden are encouraged to to shop online with our UK distributor, www.roverskit.co.uk.

Orders received Monday – Friday by Noon Eastern, are shipped the same business day. Orders received after Noon Eastern, will be shipped the following business day. If your order includes Dog Tag Art ID Tags, your tag(s) will ship direct from the manufacturer in North Carolina, USA. Please allow a few extra days as they are custom made to order. Please note that Dog Tag Art is unable to provide tracking information for ID tags at this time. If your order includes an Underground Fence Collar or e-Collar, please allow 1 extra business day for processing. If you choose an expedited shipping service with these items, we will ship the order as requested as soon as the item is available to ship.

Our Standard $2.99 Flat-Rate shipping is available to any USA address or APO via USPS from Center Conway, NH. According to the USPS website, service should take between 1-4 days however, this is an estimate and they do not guarantee. If you provide an e-mail address during checkout, we will provide a tracking number to you.

Additional shipping options for orders outside the USA or, for expedited shipping are available during checkout. Shipping options and quotes will automatically generate based on your address & the package weight. Please note that all LupinePet gear items ship from our workshop in Center Conway, New Hampshire, USA. For more information Chat with us or, or use our contact form. Customer Service is available Monday-Friday 9-5, eastern.

Please Note: We do not ship on Weekends or Holidays. If you place an order after hours, it will be received the next business day. Select items can take longer, we will note any additional processing time if needed.

All Shipping timeframes are determined by the carrier and are not guaranteed. LupinePet is unable to control the transit time for your order and cannot refund shipping charges after your order has shipped from our location. LupinePet is not responsible for carrier delays.

We work hard to get every order out very quickly. While this is usually a great benefit, unfortunately it means that we cannot change or cancel an order after it has been submitted. We apologize for any inconvenience.

If you have a pet related business and are interested in retailing LupinePet gear, please visit us at LupineDealer.com.

While we do not have a retail location, we do have thousands of retailers across the USA who offer our products. You can find a local retailer here.

Every retailer determines their own stock, we recommend calling ahead if you are in search of a specific item or size.

If you are visiting the Mount Washington Valley area specifically and would like to shop for LupinePet gear, please use the zip code 03813 or 03860. This will populate a full list of retailers local to us.

Are you a pet rescue, shelter or other registered non-profit looking for products for the pets in your care?
Please visit us here to make your request.

If you are a Lupine Authorized Dealer looking for a donation, please go here to submit your request.